Tech Support Zone Coverage

Introduction

This article describes how faculty and staff can locate the primary technician for their department (zone).

Zone Coverage Background: 

ITS uses a "zone coverage" technology support model, which considers campus geography as well as affinities between departments, when determining technician assignments for a department.   

Instructions

Use the chart below to identify and locate the primary technician for your department/area (zone). If a primary technician is unavailable, you may contact the backup technician if listed. All technicians will provide backup support for all areas as needed, yet the chart below lists primary support zones and primary backup zones for technicians. 

All faculty, staff, and students are also welcome to contact HuskyTech for technology support. HuskyTech can be reached at huskytech@stcloudstate.edu or (320) 308-7000. 

Department/Area (Zone)  Primary Technician(s) Primary Backup Technician(s)  Contact Email
(will create ticket) 
Academic Affairs Office Dan Michaels Craig Overboe, ITSS Team itstechs@stcloudstate.edu
Administrative Services Building (all departments)  See specific department for primary technician 

Dan Michaels, ITSS Team

 itstechs@stcloudstate.edu 
Analytical & Institutional Research  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Athletics  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Atwood Memorial Center  Joe Koenig  Tom Oien, ITSS Team amctechsupport@stcloudstate.edu
Business Services  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Campus Recreation  Craig Overboe  ITSS Team itstechs@stcloudstate.edu 
Career Center  Craig Overbo  ITSS Team itstechs@stcloudstate.edu 
Center for Continuing Studies  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Center for International Studies  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
College of Education and Learning Design  Josiah Enninga    Bret Allie, Josiah Enninga, ITSS Team  shhstechsupport@stcloudstate.edu
College of Health and Wellness Professions  Bret Allie  Josiah Enninga, Bret Allie, ITSS Team shhstechsupport@stcloudstate.edu
College of Liberal Arts/School of the Arts  Josiah Enninga
Mario Felix		 ITSS Team clatechsupport@stcloudstate.edu
College of Science and Engineering  Mike Terhune  ITSS Team cosetechsupport@stcloudstate.edu
Community Anti-Racism Education  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Counseling and Psychological Services  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Dual Enrollment Office Dan Michaels Craig Overboe, ITSS Team itstechs@stcloudstate.edu 
Facilities Management  Craig OverboeI TSS Team itstechs@stcloudstate.edu 
Finance and Administration Office Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Financial Aid Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Graduate Studies Dan Michaels ITSS Team
Health Services/Medical Clinic and Pharmacy  Craig Overboe Bret Allie, ITSS Team itstechs@stcloudstate.edu 
Herberger Business School  Dan Michaels  ITSS Team cobtechsupport@stcloudstate.edu
Human Resources Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Information Technology Services Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Institutional Equity and Access Office Dan Michaels ITSS Team itstechs@stcloudstate.edu 
International Admissions  Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Lindgren Child Care Center  Josiah Enninga Craig Overboe, ITSS Team itstechs@stcloudstate.edu 
Minnesota Highway Safety and Research Center Dan Michaels Craig Overboe itstechs@stcloudstate.edu 
President's Office Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Public Safety  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Public Workstations  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Records and Registration  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Research and Sponsored Programs Dan Michaels

Tom Oien

 itstechs@stcloudstate.edu 
Residential Life  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Sports Facilities Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Strategic Enrollment Management  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Student Accessibility Services  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Student Life and Development  Joe Koenig  Craig Overboe, ITSS Team amctechsupport@stcloudstate.edu
University Advancement  Bret Allie ITSS Team itstechs@stcloudstate.edu 
University College  Dan Michaels ITSS Team cobtechsupport@stcloudstate.edu
University Communications  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
University Library  Craig Overboe Mario Felix, ITSS Team itstechs@stcloudstate.edu 
Veterans Resource Center  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Welcome Center  Craig Overboe Dan Michaels, ITSS Team
 		 itstechs@stcloudstate.edu 
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