How to Install & Configure TeamQ call center solution

Introduction

How to install and configure TeamQ on a Windows Computer

Instructions

1. Type 'software center' in the Windows search box and hit 'Enter'. You can also open Software Center by going to Start > Microsoft Endpoint Manager > Software Center.
2. Find AVST Team Q Client... in the application window and click on it.
3. Click 'Install'. 
4. Open 'TeamQ Desktop Client'.
5. Click 'File' > 'Settings'.
6. Go to 'Connections'.

4. Put in the following information for the fields:

CX Server Connection

• Server Name: scsuvmail01.campus.stcloudstate.edu

TeamQ Database Connection

• Server Name: scsuvmail01.campus.stcloudstate.edu\SQLEXPRESS
• User Name: teamq_script

Note: customer computers may still be configured to use the IP address 199.17.15.36. This will work while on campus, but is no longer recommended for the server name.

5. Press 'OK'.