How to Install & Configure TeamQ call center solution

Introduction

How to install and configure TeamQ on a Windows Computer

Instructions

  1. Type 'software center' in the Windows search box and hit 'Enter'. You can also open Software Center by going to Start > Microsoft Endpoint Manager > Software Center.
  2. Find AVST Team Q Client... in the application window and click on it.
  3. Click 'Install'. 
  4. Open 'TeamQ Desktop Client'.
  5. Click 'File' > 'Settings'.
  6. Go to 'Connections'.

     

 

  1. Put in the following information for the fields:

CX Server Connection

TeamQ Database Connection

  • Server Name: scsuvmail01.campus.stcloudstate.edu\SQLEXPRESS
  • User Name: teamq_script

Note: customer computers may still be configured to use the IP address 199.17.15.36. This will work while on campus, but is no longer recommended for the server name.

  1. Press 'OK'.

 

 

Details

Article ID: 120480
Created
Mon 11/16/20 1:25 PM
Modified
Fri 1/14/22 8:34 AM

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