Perceptive Content (formerly ImageNow) for document management

Introduction

Perceptive Content (formerly known as ImageNow) is used for document management within the Minnesota State system. Employees or student workers may be granted access to Perceptive Content. Each person will have a different profile, with different permissions within the system.

 

Instructions

Accounts/Profiles

In order to grant access to Perceptive Content (formerly ImageNow) to a new employee or to a student worker, the requesting employee must submit a ticket. We prefer to copy permissions from a current employee/student employee to a new employee profile. Please provide the following in the ticket:

  • StarID of new employee or student employee: 
  • Full name of new employee or student employee: 
  • Could you please identify a current employee/student employee with similar permissions?  
     

Perceptive Content Full License

A full license for Perceptive Content is required for every scanning computer, and for customers who need to scan and link documents. If your computer has a license allocated for Perceptive Content, the icon can be located in the Start menu programs list.

 

Perceptive Experience

Perceptive Experience is the web version of Perceptive Content (formerly ImageNow). Documents can be accessed through Perceptive Experience. This option does not require a full seat license, nor client installation. Customers do still need to be configured with an account, and with access to specific areas. To access Perceptive Experience, go to https://ecm.mnsu.edu/experience/#login

 

Multi-Factor Authentication

On December 1st, 2021, Minnesota State is enabling multi-factor authentication for SCSU’s Perceptive Content/Experience users. As you may know, multi-factor authentication is a process that requires more than one method of authentication from independent sources to verify a user’s identity (e.g. entering a user’s correct password and entering a code sent to that same user’s trusted device). Nearly all faculty, students, and staff at SCSU have now enrolled in multi-factor authentication for Office 365 services, which is the same multi-factor authentication service that is being added to the Perceptive Content/Experience service. Therefore, the authentication (login) process for Perceptive Content/Experience should generally be very similar to the authentication process for Office 365 services.

 

Troubleshooting

  • If you cannot sign in to Perceptive Content (formerly ImageNow)
    • You should sign in with your StarID and password.
      • If the password has expired, you will need to reset the password
        • Password characters that may cause an issue include the characters  #  (  )  $
    • Verify that the server ID in the Connection Profile is set to: dimm.campus.mnsu.edu
  • If you cannot get the student record to automatically populate from the student record in ISRS to Perceptive Content, please make sure the ISRS panel is enabled. To do this, right-click on the gray area in the ISRS main window, then select Panel.
  • If the software is not installed on your computer, please open Software Center and search for the installer. If you do not see it in Software Center, please contact your technician or HuskyTech by calling 320-308-7000. 

  • To identify the version that is installed on your computer, please open the application, then select About.
  • The log-in window for version 7.7 will appear light gray instead of blue. 

  • If you are attempting to access Perceptive Content while working remotely, you will need to either
    • Sign in to a remote desktop computer that is on campus and has the software installed
    • Acquire and install a HuskyNet Secure wireless access point for your remote location.​​​​​​ Supervisor approval is recommended.
    • Sign in to Remote Desktop Services and use Perceptive Experience. 

 

Details

Article ID: 136414
Created
Tue 10/26/21 11:13 AM
Modified
Tue 11/23/21 11:29 AM

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