Secondary Mailboxes in Global Address List (GAL)

Summary

What to do if I have two emails showing up in the GAL and users are using the wrong one

Body

Introduction

 

What can I do about secondary email addresses that are showing up in the Global Address List?

 

NOTE

We cannot hide or remove email addresses from the global address list (GAL). The global address list is managed by the Minnesota State system office.

 

Instructions

 

Some people have more than one email address in the GAL because they are both a student and an employee within the Minnesota State system. This includes student workers and graduate students. 

If you notice that more than one email address displayed in the Global Address List (GAL) and you would like to avoid getting email messages sent to your secondary mailbox, there are a couple of options to help aid in routing the email messages to your preferred mailbox. 

The two options below can be used individually, or you can utilize both options on the mailbox that you do not check as frequently. (This can be done from your web browser after logging in to Office.com or you can do this from the Outlook Desktop App on Mac and Windows)
 

  1. Out-Of-Office Automatic Reply
  1. Forward all emails to another account

 

 

Details

Details

Article ID: 118702
Created
Mon 10/19/20 3:23 PM
Modified
Fri 12/8/23 5:53 PM

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