How to request a Shared Mailbox

Overview

• Shared mailboxes are ideal for departments, university functions, or student organizations that need a centralized email and calendar resource. These accounts are managed by departments and provide a professional, consistent point of contact for internal and external communication.

Benefits

• Secure access: No need to share usernames or passwords—permissions are managed on the server.
• Professional appearance: Great for use on brochures, websites, and official communications.
• Continuity: Messages remain accessible year after year, easing transitions during staffing changes.
• Efficiency: Multiple users can monitor and respond to messages, ensuring timely replies.
• Shared calendar: Teams can coordinate meetings and events using a common calendar.

Requirements​​​​​​​

• Shared mailboxes must be requested by a department supervisor via the Service Request Page.
• Supervisor approval is required for mailbox creation and access management.
• Access is managed through the SCSU Group Management application.
• Available to faculty, staff, and current student organizations.

• ⏱️ Once created, the shared mailbox typically appears in the requester’s Outlook within 4 hours.