Tech Support Zone Coverage

Summary

Primary Support Zone Area; How to locate your primary technician for support.

Body

Identifying Your Department’s Primary ITS Technician

This guide helps faculty and staff quickly locate the primary technology support technician assigned to their department or area (zone).

What is Zone Coverage?

Information Technology Services (ITS) uses a zone coverage model to assign technicians across campus. This model takes into account both the geographic layout of campus and departmental relationships, ensuring that each area receives consistent and knowledgeable support.

How to Use This Chart

Use the table below to find your department or area and identify:

Primary Technician(s) assigned to your zone
Primary Backup Technician(s) in case the primary is unavailable
Contact Email to submit a support request (creates a ticket)

🔄 While each technician has a primary zone, all ITS technicians are cross-trained and available to assist across campus as needed.

If you're unsure who to contact or need general tech support, reach out to HuskyTech at
📧 huskytech@stcloudstate.edu or 📞 (320) 308-7000.

Department/Area (Zone)	Primary Technician(s)	Primary Backup Technician(s)	Contact Email (will create ticket)
Administrative Services Building (all departments)	Bob Lessinger	Dan Michaels, ITSS Team	itstechs@stcloudstate.edu
Athletics	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Atwood Memorial Center	Joe Koenig	Tom Oien, ITSS Team	amctechsupport@stcloudstate.edu
Campus Recreation	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Career Center	Dan Michaels	ITSS Team	itstechs@stcloudstate.edu
Center for Continuing Studies	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Center for International Studies	Craig Overboe	Dan Michaels	itstechs@stcloudstate.edu
College of Education and Learning Design	Josiah Enninga	Bret Allie, Josiah Enninga, ITSS Team	shhstechsupport@stcloudstate.edu
College of Health and Wellness Professions	Bret Allie	Josiah Enninga, Bret Allie, ITSS Team	shhstechsupport@stcloudstate.edu
College of Liberal Arts/School of the Arts	Josiah Enninga, Mario Felix	ITSS Team	clatechsupport@stcloudstate.edu
Community Anti-Racism Education	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Counseling and Psychological Services	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Division of Student Affairs	Joe Koenig	Craig Overboe, ITSS Team	amctechsupport@stcloudstate.edu
Dual Enrollment Office	Bob Lessinger	Dan Michaels, Craig Overboe, ITSS Team	itstechs@stcloudstate.edu
Facilities Management	Craig Overboe	TSS Team	itstechs@stcloudstate.edu
Finance and Administration Office	Bob Lessinger	Dan Michaels, ITSS Team	itstechs@stcloudstate.edu
Financial Aid	Bob Lessinger	Dan Michaels, ITSS Team	itstechs@stcloudstate.edu
Graduate Studies	Bob Lessinger	Dan Michaels, ITSS Team	itstechs@stcloudstate.edu
Health Services/Medical Clinic and Pharmacy	Craig Overboe	Bret Allie, ITSS Team	itstechs@stcloudstate.edu
Herberger Business School	Dan Michaels	ITSS Team	cobtechsupport@stcloudstate.edu
Human Resources	Bob Lessinger	Dan Michaels, ITSS Team	itstechs@stcloudstate.edu
Information Technology Services	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
International Admissions	Bob Lessinger	Dan Michaels, ITSS Team	itstechs@stcloudstate.edu
Professional and Continuing Education (PACE)	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Precision Driving Center (fka MHSRC)	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Public Safety	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Public Workstations	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Residential Life	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Sports Facilities	Craig Overboe	ITSS Team	itstechs@stcloudstate.edu
Enrollment Management	Bob Lessinger	Dan Michaels, ITSS Team	itstechs@stcloudstate.edu
Student Accessibility Services	Dan Michaels	ITSS Team	itstechs@stcloudstate.edu
University Advancement	Bret Allie	ITSS Team	itstechs@stcloudstate.edu
University Library	Craig Overboe	Mario Felix, ITSS Team	itstechs@stcloudstate.edu

Submit a request for help

Details

Article ID: 139240

Created

Thu 4/21/22 11:39 AM

Modified

Thu 7/16/26 11:55 AM