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Introduction
The instructions below are to help guide international students through the process of navigating to and submitting a Program Extension request, which is used when an international student needs additional time to complete their academic program.
Instructions
Navigation Instructions:
Upon login (https://stcloudstate-isss.terradotta.com), the landing page will display your personal information at the top, which remains the same throughout the portal. The lower portion of the page will change as you move between the three main sections:
Personal & Program
Includes general personal information, academic details, contact information, and dependent information (if applicable).
Control Center
Shows a summary of your requests—Ongoing requests, Completed requests, Documents, CPT summary, OPT summary, and Available Requests.
Important Updates
Announcements pertaining specifically to you.
Personal & Program
General personal information, Academic information, Contact information, Dependent information (if applicable), and Other information (if applicable).
Control Center
Summary of requests- Ongoing requests, Completed requests, Documents, Curricular Practical Training (CPT) summary, Optional Practical Training (OPT) summary, and Available requests.
Program Extension Request Instructions:
This section guides you to begin the Program Extension request.
• From the list of available request options, click “Program Extension.”
• This request is used when you need additional time to complete your academic program.
• Once selected, the Program Extension form will open.
Section 2 – Completing the Extension Questionnaire
This section collects the main details for your extension request.
• Enter the academic program related to this request.
• Select the reason(s) you require a program extension from the dropdown menu.
• Answer whether you have ever applied for reinstatement.
• If needed, add any comments or additional information in the text box.
• Click Next when finished.
Section 3 – Reinstatement Explanation (If Applicable)
This section appears only if you select Yes for having applied for reinstatement.
• Provide a clear explanation in the text box about your reinstatement history.
• Make sure the information matches your records.
• Continue to the next section when complete.
Section 4 – Uploading Proof of Funding
This section requires a financial document to support your extension request.
• Upload your Proof of Funding, such as a bank statement dated within the last 6 months.
• The amount must meet or exceed the cost listed on the CIS Costs & Scholarship page.
• After uploading, click Next to proceed.
Section 5 – Student Acknowledgment
This section confirms your understanding of the Program Extension process.
• Read the full acknowledgment message carefully.
• Confirm that your personal information in e-Services is accurate.
• Check the box stating that the information you provided is complete and true.
• Click Next when finished.
Section 6 – Approver Information
This section collects the academic advisor information needed for approval.
• Enter your approver’s name and email address.
• Provide their title, organization, phone number, and role.
• Once all required fields are completed, click Submit or Save as Draft.
It will take 5–7 business days to process your Program Extension request. Please monitor your email address for messages from the processing team – Academic Advisor, ISSS Processor, or DSO.
When applying for a Program Extension in the same semester, after 7 business days, if you do not receive your updated I-20 after checking your SCSU email, feel free to email international@stcloudstate.edu to follow up on your request.
If you are submitting a Program Extension request close to your current program end date AND you are within 3 business days of that end date AND you do not have any email communication from CIS for more information and you have not yet received your updated I-20, reach out to international@stcloudstate.edu to follow up on your request.