Sync Your Password After a Password Reset (Macbook)

Use these instructions when a device reports that the Microsoft Entra ID password does not match the local account password after a password reset. Entering the previous local password allows the device to synchronize with the new password.

Introduction

After resetting your password, you may see the following message on your device:

Your Microsoft Entra ID password does not match your local account password. Enter your local account password to sync your passwords.

This occurs when the password stored on the device has not yet synchronized with the newly reset password.

Instructions

1. In the password field, enter your OLD password, meaning the password that worked on this device before you reset your password.
2. Select Sync.
3. After the passwords synchronize, use your new password going forward.

Important: Do not repeatedly enter passwords if the account becomes locked. The screenshot shows an “Account locked for 300 seconds” message. Allow the lockout period to expire before trying again.

Screenshot