MFA Biometric Setup on iPhone Using a Passkey

Summary

Use these instructions to set up MFA on an iPhone using a passkey. These steps can also be used when you receive the “This passkey doesn’t sync with other devices” message and need to save the passkey using iCloud Keychain.

Body

Introduction

If you are setting up a passkey or using one on an iPhone and see the message “This passkey doesn’t sync with other devices,” follow the steps below to create the passkey in iCloud Keychain.

Instructions

  • Go to https://mysignins.microsoft.com/security-info and review your current security setup.

  • Select Add a new sign-in method.

  • Select Passkey as the sign-in method instead of Passkey in Microsoft Authenticator.add sign in method screen showing passkey info

  • Select Next and follow the prompts until you see the option to Save another way. sign in another way

  • Select iCloud Keychain.Uploaded image

  • Select Continue

    When prompted, enter your current StarID password.
  • Uploaded image

  • Continue through the prompts until you reach the option to name the passkey.

  • Leave the default name, and select next" to "Enter a name for the passkey, or leave the default name 'iCloud Keychain' and select next"
    name passkey

  • Select Done. Your passkey setup is now complete.passkey created image

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Details

Details

Article ID: 165627
Created
Mon 10/26/26 9:59 AM
Modified
Thu 11/5/26 10:51 AM