Esports Workstation Troubleshooting

Introduction

This information is meant to provide some basic guidelines and information that will help Esports staff and players perform basic troubleshooting and report the results

Instructions

The Default Setting for esports workstations is to boot to ggLEAP Environment (ggLEAP is a disk-less boot environment where workstations boot to esports VLAN PC Image) with the exceptions of the 5-6 varsity workstations and a couple of additional workstations for local troubleshooting (troubleshooting and setup for varsity workstations will be separate from this process).

• Current Varsity Rocket League Competition PCs to boot locally
  • PC 02, 03, 08, 10, 15, 23
• PC30 is currently set up to PXE Boot to Network with Local HD Option enabled as a Streaming PC.
• PC31 is currently set up for ggLEAP Game updates and is not to be used for other activities and is not readily accessible for students.

Definitions:

• Local Boot – Booting to the Local hard drives
  • Is typically accessed by entering BIOS (F1 on Lenovo and F10 on HP Omens) and changing the boot order. * See bottom of document for detailed settings.
  • By default, most of the workstations do not have a Windows user profile setup in this environment except for Varsity Workstations (or transition PCs).
  • If the boot order is changed for an event, it should be adjusted back following the event.
    • Only Network Boot IPV4 Device should be enabled. Disable (drag to bottom) any other devices if listed as enabled. Save and Restart. 
      • Exceptions: Competition PCs (PC 02, 03, 08, 10, 15, 23), PC30 (Streaming PC)
• ggLEAP User Mode – PC has booted in ggLEAP Environment.
  • This is the Default mode for most recreational players.
  • Players need to sign in with their ggLEAP user account or register for a free ggLEAP SCSU account.
  • The option to set up a new ggLEAP user account is listed on the Sign-In screen.
  • The ggLEAP user account allows students to access the ggLEAP Game Dashboard. Most games will require an additional Game Account as well (EPIC, Steam, RIOT).
• ggLEAP Guest Mode – PC has booted in ggLEAP Environment.
  • This option does not require a ggLEAP User Account.
    • Note: ggLEAP usage – user statistics will be limited in this mode.
  • This option is preferred for all events where users may not have SCSU ggLEAP Accounts.
  • Account time is not limited.
  • To add workstation(s) into ggLEAP Guest Mode, log in (admin or student-admin) to ggLEAP Admin Console, select active available PC(s) from Dashboard, and select login as guest.
• ggLEAP Admin Mode - PC is booted in ggLEAP Environment.  
  • This option provides access to ggLEAP PC’s boot image as an administrative user to provide troubleshooting capability.

PC should be restarted following ggLEAP Admin Access

• To add workstation(s) into ggAdmin Mode go into ggLEAP Admin Console, Login (admin or student-admin) to ggLEAP Admin Console
  • select active available PC(s) from Dashboard Select Advanced – Admin Mode.  

PC should be restarted following ggLEAP Admin Access

• Alternative Login Options from the PC are
  • Ctrl, Alt, Shift, and U using keyboard, enter the ggLEAP Admin credentials.