Introduction
Most of the printing devices connected to St. Cloud State’s network are now managed and serviced by the MnSCU systems preferred provider, Marco, Inc.
Contact Information
Marco
1-800-888-2081
mps@marconet.com
Information to have available:
- Device Marco ID #
- Device make and model
- Device's physical location (building and room)
- Single point of contact for device
Billing
ITS Purchasing
320-308-4865
Technical questions
Campus or College technician
Information
Device maintenance
The Marco Managed Print Services contract provides all equipment, repairs, and toner as part of the per page printing costs. If you have an issue with your machine, need to order toner or staples, and/or have questions regarding your printing device, the device's single point of contact will need to contact Marco.
Toner is automatically delivered based on usage. If your device does run out before a delivery, contact Marco directly and they will expedite your toner delivery.
Staples can be ordered directly from Marco with a purchasing card.
New devices
Contact your primary campus/college technician if you need to order a new device and they will coordinate with you and Marco on ordering and installation. Standard devices can be in place within 10 business days from the time the order was placed with Marco; non-standard devices may take up to 8 weeks to deploy.
Billing and usage reports
The current costs associated with printing, scanning, and copying are:
| |
One-Sided Grayscale/
B&W |
Two-Sided Grayscale/
B&W |
One-Sided Color |
Two-Sided Color |
| Printing |
$0.01 |
$0.02 |
$0.075 |
$0.15 |
| Scanning |
$0.00 |
$0.00 |
$0.00 |
$0.00 |
| Copying |
$0.01 |
$0.02 |
$0.075 |
$0.15 |
One bill per device will be sent to the single point of contact for each device. Charges will include usage costs and any additional costs that may be associated with each device. Devices utilized by multiple departments will have codes set up to differentiate usage by departments and reports can be pulled from devices to use for chargebacks for individual departments.