Summary
This article explains how to manage department and service accounts using the Group Management Tool, including resetting passwords, renaming users, suspending accounts, and changing account ownership. All actions can be performed without prior approval.
Body
Introduction
The Group Management Tool allows you to manage department and service accounts without requiring approval. You can reset passwords, suspend users, rename accounts, and change account ownership (manager).
To request a brand new account, please go to the service page here and click the Request Account button.
Instructions
1. Log In
2. Navigate to Self-Service
- On the left-hand menu, expand Self-Service.
- Choose the appropriate account type:
- Department Accounts
- Accounts used for computer login/wifi
- Service Accounts
- Used more by IT Services for back-end items that require no expiration. Not used for logging into computers.
3. Select an Account
- Click on the account name you want to manage.
- The Actions Menu will appear on the right side of the page.
Account Management Options
A. Properties
Account Tab
- Update Display Name: Modify the name shown for the account.
- Update Description: Add or edit a description for the account.
Organization Tab
- Change Manager: Assign a new manager to the account.
- Once changed, the account will move from your list to the new manager’s list.
Info Tab
- View detailed information about the account.
Note: Always click the Update button to save any changes.
B. Reset Password
- Reset the account password.
- Optionally, send an email notification with the new password to a designated recipient.
C. Rename User
- Change the Display Name.
- Optionally, update the Username (if applicable).
D. Suspend User
- Suspend Immediately: Disable the account right away.
- Suspend on Schedule: Set a future date/time for suspension.