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Introduction
St. Cloud State launched a new HuskyPrint solution for students in August 2025. If you run into any problems printing with this new service, please try the troubleshooting steps below. These may help you resolve the issue quickly on your own. If the problem persists after troubleshooting, please contact HuskyTech for further assistance.
Instructions
Troubleshooting Steps
1. Confirm You Are Using a HuskyPrint Printer
2. Flatten PDFs Before Printing
- Avoid printing editable or fillable PDFs.
- Follow the Knowledge Base to flatten your PDF.
- If you’ve already attempted to print an editable PDF and it failed:
- Flatten the file and try releasing it at a different printer.
- Notify HuskyTech and include the printer details so it can be reset.
3. Verify Document Upload to the HuskyPrint Web Portal
- Uploaded documents should appear in both the web portal and the app.
- If it is not visible, please re-upload the document.
- Refer to the Knowledge Base.
4. Mobile App Setup and Login
- Use the Pharos Secure Release app (not Pharos Print or other apps).
- Log in using:
- Username: YourStarID@go.minnstate.edu
- Password: Your StarID password
- Note: This username differs from your email address (@go.stcloudstate.edu).
- If needed, log out and back in with the correct credentials.
- Setup and login instructions are available on the Knowledge Base.
5. Use the In-App QR Code Scanner
- Do not use your phone’s camera.
- Use the QR code scanner built into the Pharos Secure Release app.
- Instructions are available on the Knowledge Base.
6. Releasing Documents Using a Passcode
- Only select printers support passcode release (they have built-in screens).
- Check passcode-capable printer locations on the Knowledge Base.
- Log in using:
- Username: YourStarID@go.minnstate.edu
- Passcode: Most recent system-issued passcode (not your StarID password)
- If you don’t have your passcode, reset it to generate a new one.
7. File Type Compatibility
- If the job sends but doesn’t print, try a different file type.
- Example: If a PDF fails, try printing a Word document.
- You can also use the desktop application on campus lab computers to send your print job and try releasing again.
8. If Issues Persist
Contact HuskyTech or submit a support ticket with the following details:
- Description of the issue
- Screenshots of any error messages
- Your StarID
- Time of incident
- Device and printer location
- File type (e.g., PDF, Word)
- Troubleshooting steps already attempted
- Any other relevant information