Perceptive Content/ImageNow known issues and fixes

Environment

Perceptive Content (aka ImageNow) is installed on some state computers. This affects computers with the full/licensed version of the software.

Issue

Unable to sign into Perceptive

• The login screen comes up and asks for my starID instead of my credentials for Multi-Factor Authentication.  
• I don't see the screen to enter my StarID@minnstate.edu credentials. 

Resolution

1. Open Perceptive Content, but do not log in.
2. Click on Connection Profiles and then Edit Connection Profiles.
3. Highlight the current profile and click modify
4. Modify the connection profile:
   • Name: Perceptive Content MFA
   • Server ID: dimm.campus.mnsu.edu
   • Server Type: Production
   • Port Number: 6000
   • Login Profiles
     • Use OpenID Connect
     • Profile Name: dimm
     • Integration Server URL:  https://ecm.mnsu.edu/integrationserver
     • Automatically connect on launch

It should look like this:

5. 

   Click ok.
6. This will bring you to the MinnState page. Insert in your StarID@minnstate.edu and password.
7. You will need to use Multi-Factor Authentication to sign into Perceptive Content.

Issue

Cannot batch print or cannot print to batches

Resolution

These steps need to be completed by a local admin of the computer while the customer is signed into the computer.

1. Sign into Perceptive Content as an administrator
2. Go to Capture, Manage Capture Profiles.
3. Create
4. On the General Tab,
   1. Name: ImageNow Printer - Batch Mode
   2. Type: ImageNow Printer
   3. Mode: Batch
5. On the Documentation Keys tab,
   1. Drawer
      1. Type: select System Drawer
      2. Value: Select the department
   2. Doc Type
      1. Type: Document Type
      2. Value: SCSU <Please Select>

Issue

Perceptive Content/ImageNow printer not printing in color.

Resolution

The new updated inowprinter.ini file is in the folder AdminFiles\SFT2LOD\ImageNow\Image Now Printer\updated ini

1. Navigate to the Program Files (x86)\ImageNow\etc folder.
2. Download the inowprinter.zip (attached to this document). 
3. Extract the file. 
4. Copy the extracted file and paste it into the ETC folder at C:\Program Files (x86)\ImageNow\etc.
5. Overwrite the existing version (enter computer admin credentials)

When the user launches Perceptive Content/ImageNow, the ImageNow printer will be available to print in color.

Issue

A user may get the error “Unable to get CLSID of controller” when trying to print via the ImageNow Printer. The easiest way to test is to send a test page from the ImageNow Printer in devices and printers.

Resolution

You must register the server via an Administrator Command Prompt while the customer is signed into the computer.  

1. Close Perceptive Content
2. Open a Command Prompt as an Administrator.
3. Type cd C:\Program Files (x86)\ImageNow\bin
4. Type imagenow/REGSERVER and hit enter. You will get no response – it just runs.
5. When sending a print job – If you get the message below – The issue is fixed.

Issue

Not able to Print JPG Photos to ImageNow Printer

Resolution

Change the default app for Photo Viewer to Paint.

Additional Information

Contact Carol Rose or Gordon Schrubbe for more information.