Tech Support Zone Coverage

Identifying Your Department’s Primary ITS Technician

This guide helps faculty and staff quickly locate the primary technology support technician assigned to their department or area (zone).

What is Zone Coverage?

Information Technology Services (ITS) uses a zone coverage model to assign technicians across campus. This model takes into account both the geographic layout of campus and departmental relationships, ensuring that each area receives consistent and knowledgeable support.

How to Use This Chart

Use the table below to find your department or area and identify:

  • Primary Technician(s) assigned to your zone
  • Primary Backup Technician(s) in case the primary is unavailable
  • Contact Email to submit a support request (creates a ticket)

🔄 While each technician has a primary zone, all ITS technicians are cross-trained and available to assist across campus as needed.

If you're unsure who to contact or need general tech support, reach out to HuskyTech at
📧 huskytech@stcloudstate.edu or 📞 (320) 308-7000.

Department/Area (Zone)  Primary Technician(s) Primary Backup Technician(s)  Contact Email
(will create ticket) 
Academic Affairs Office Dan Michaels Craig Overboe, ITSS Team itstechs@stcloudstate.edu
Administrative Services Building (all departments)  See the specific department for the primary technician  Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Analytical & Institutional Research  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Athletics  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Atwood Memorial Center  Joe Koenig  Tom Oien, ITSS Team amctechsupport@stcloudstate.edu
Business Services  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Campus Recreation  Craig Overboe  ITSS Team itstechs@stcloudstate.edu 
Career Center  Craig Overbo  ITSS Team itstechs@stcloudstate.edu 
Center for Continuing Studies  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Center for International Studies  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
College of Education and Learning Design  Josiah Enninga    Bret Allie, Josiah Enninga, ITSS Team  shhstechsupport@stcloudstate.edu
College of Health and Wellness Professions  Bret Allie  Josiah Enninga, Bret Allie, ITSS Team shhstechsupport@stcloudstate.edu
College of Liberal Arts/School of the Arts  Josiah Enninga, Mario Felix ITSS Team clatechsupport@stcloudstate.edu
College of Science and Engineering  Chris Fandel ITSS Team cosetechsupport@stcloudstate.edu
Community Anti-Racism Education  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Counseling and Psychological Services  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Division of Student Affairs Joe Koenig  Craig Overboe, ITSS Team amctechsupport@stcloudstate.edu
Dual Enrollment Office Dan Michaels Craig Overboe, ITSS Team itstechs@stcloudstate.edu 
Facilities Management  Craig Overboe TSS Team itstechs@stcloudstate.edu 
Finance and Administration Office Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Financial Aid Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Graduate Studies Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Health Services/Medical Clinic and Pharmacy  Craig Overboe Bret Allie, ITSS Team itstechs@stcloudstate.edu 
Herberger Business School  Dan Michaels  ITSS Team cobtechsupport@stcloudstate.edu
Human Resources Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Information Technology Services Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Institutional Equity and Access Office Dan Michaels ITSS Team itstechs@stcloudstate.edu 
International Admissions  Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Lindgren Child Care Center  Josiah Enninga Craig Overboe, ITSS Team itstechs@stcloudstate.edu 
Precision Driving Center (fka MHSRC) Dan Michaels Craig Overboe itstechs@stcloudstate.edu 
President's Office Dan Michaels ITSS Team itstechs@stcloudstate.edu 
Public Safety  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Public Workstations  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Records and Registration  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Research and Sponsored Programs Dan Michaels Tom Oien itstechs@stcloudstate.edu 
Residential Life  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Sports Facilities Craig Overboe ITSS Team itstechs@stcloudstate.edu 
Strategic Enrollment Management  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Student Accessibility Services  Craig Overboe ITSS Team itstechs@stcloudstate.edu 
University Advancement  Bret Allie ITSS Team itstechs@stcloudstate.edu 
University College  Dan Michaels ITSS Team cobtechsupport@stcloudstate.edu
University Communications  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
University Library  Craig Overboe Mario Felix, ITSS Team itstechs@stcloudstate.edu 
Veterans Resource Center  Dan Michaels Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
Welcome Center  Craig Overboe Dan Michaels, ITSS Team itstechs@stcloudstate.edu 
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