Tech Support Zone Coverage

Introduction

This article describes how faculty and staff can locate the primary technician for their department (zone).

Zone Coverage Background: 

ITS uses a "zone coverage" technology support model, which considers campus geography as well as affinities between departments, when determining technician assignments for a department.   

Zone Coverage Expansion Taking Effect May 16th, 2022:

To support St. Cloud State University’s It’s Time strategy, increase consistency in technology support experiences across campus, and improve fiscal efficiency, the Information Technology Services department (ITS) is implementing a broader technical support zone coverage model for campus. As of May 16th, 2022, four technicians who do not currently report to ITS will begin reporting to ITS, funding for several employees (including funding for positions for individuals currently reporting to ITS and individuals not currently reporting to ITS) will transition to the primary ITS Cost Center (206500), and slight modifications to the campus-wide support model will be implemented as the first phase of this broader technical support zone coverage model. Approximately six months after the May 16th implementation, the campus-wide support model will be reviewed and modified as appropriate to ensure the purpose/goals of the technical support zone coverage implementation are accomplished.

Instructions

Use the chart below to identify and locate the primary technician for your department/area (zone). If a primary technician is not available, you may contact the backup technician if listed. All technicians will provide backup support for all areas as needed, yet the chart below lists primary support zones and primary backup zones for technicians. 

All faculty, staff, and students are also welcome to contact HuskyTech for technology support. HuskyTech can be reached at huskytech@stcloudstate.edu or (320) 308-7000. 

Department/Area (Zone)  Primary Technician(s) Primary Backup Technician(s)  Contact Email
(will create ticket) 
Academic Affairs Office Carol Rose Craig Overboe
Gordon Schrubbe
itstechs@stcloudstate.edu
Administrative Services Building (all departments)  See specific department for primary technician  Dan Michaels itstechs@stcloudstate.edu 
Analytical & Institutional Research  Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
Athletics  Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
Atwood Memorial Center  Joe Koenig  Tom Oien  amctech@stcloudstate.edu
Business Services  Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
Campus Recreation  Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
Career Center  Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
Center for Continuing Studies  Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
Center for International Studies  Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
College of Education and Learning Design  Josiah Enninga    Bret Allie  shhstechsupport@stcloudstate.edu
College of Health and Wellness Professions  Bret Allie  Josiah Enninga  shhstechsupport@stcloudstate.edu
College of Liberal Arts/School of the Arts  Josiah Enninga
Mario Felix
  clatechsupport@stcloudstate.edu
College of Science and Engineering  Mike Terhune    cosetechsupport@stcloudstate.edu
Community Anti-Racism Education  Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
Counseling and Psychological Services  Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
Dual Enrollment Office Carol Rose Craig Overboe
Gordon Schrubbe
itstechs@stcloudstate.edu 
Facilities Management  Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
Finance and Administration Office Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
Financial Aid Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
Graduate Studies Carol Rose Dan Michaels
Gordon Schrubbe
Health Services/Medical Clinic and Pharmacy  Craig Overboe Bret Allie itstechs@stcloudstate.edu 
Herberger Business School  Dan Michaels  Carol Rose cobtechsupport@stcloudstate.edu
Human Resources Gordon Schrubbe  Carol Rose
Dan Michaels
itstechs@stcloudstate.edu 
Information Technology Services Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
Institutional Equity and Access Office Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
International Admissions  Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
Lindgren Child Care Center  Josiah Enninga Craig Overboe  itstechs@stcloudstate.edu 
       
Minnesota Highway Safety and Research Center Carol Rose Craig Overboe
Gordon Schrubbe
itstechs@stcloudstate.edu 
President's Office Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
Public Safety  Craig Overboe Carol Rose itstechs@stcloudstate.edu 
Public Workstations  Gordon Schrubbe  Carol Rose
Craig Overboe
itstechs@stcloudstate.edu 
Records and Registration  Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
Research and Sponsored Programs Carol Rose

Tom Oien

itstechs@stcloudstate.edu 
Residential Life  Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
       
Sports Facilities Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
Strategic Enrollment Management  Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
Student Accessibility Services  Craig Overboe Carol Rose
Gordon Schrubbe
itstechs@stcloudstate.edu 
Student Life and Development  Joe Koenig  Craig Overboe amctech@stcloudstate.edu
University Advancement  Bret Allie   itstechs@stcloudstate.edu 
University College  Dan Michaels Carol Rose cobtechsupport@stcloudstate.edu
University Communications  Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
University Library  Craig Overboe Carol Rose
Gordon Schrubbe
Mario Felix
itstechs@stcloudstate.edu 
Veterans Resource Center  Carol Rose Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 
Welcome Center  Craig Overboe Carol Rose
Dan Michaels
Gordon Schrubbe
itstechs@stcloudstate.edu 

 

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Article ID: 139240
Created
Thu 4/21/22 10:39 AM
Modified
Mon 6/3/24 11:27 AM