Introduction
HuskyTech is undergoing changes to create a modern environment that will support a bold and innovative University by nurturing innovation, collaboration and technological advancement.
HuskyTech launched in early 2013 to provide our campus community with a streamlined, “one-stop shop,” for technology support, service and sales. Since then, our University has seen more than a decade of technological advancement, significant retail competition, and increased remote teaching, learning and working due to the pandemic. It’s time to modernize our space and services to meet the needs of Huskies today and in the future.
Through the Fall 2023 and Spring 2024 semesters, foundational steps will be taken to transition HuskyTech's physical location (Miller Center 102) from a walk-in support and retail environment into an "innovation hub" where the campus community will be encouraged to explore emerging technologies, engage in interdisciplinary projects, foster entrepreneurship and enhance technical skills. In support of this transition, HuskyTech will emphasize our online technology support options and will discontinue technology sales for personal use.
As a long-term strategy, Information Technology Services (ITS) looks forward to partnering with areas across campus to showcase modern solutions and innovative technologies, host inspirational and interactive sessions, and offer hands-on experiences to the campus community.
Information Technology Services/HuskyTech will continue to share information with our campus community throughout the transition. In the meantime, we’ll keep this Knowledge Base current with information and answers to frequently asked questions. You can also reach out to its@stcloudstate.edu for further questions.
FAQ
What virtual technology support options are available through HuskyTech?
HuskyTech offers multiple ways of getting help online:
- Online live chat is available through HuskyTech’s webpage. Look for and select the chat icon that is available during business hours (business hours are posted on the same webpage.)
- Customers can submit a ticket through the customer service portal. Tickets get routed to the proper technician in a timely manner.
- The online, searchable Knowledge Base offers access to hundreds of technology instructions and tips anytime.
Will customers still be able to walk into HuskyTech for technology support?
Yes, customers can still walk into HuskyTech for technology support.
Will the hours for HuskyTech’s Miller Center 102 location change?
The hours for Miller Center 102 (HuskyTech’s physical location) may change to accommodate business needs. Current hours are posted on the HuskyTech website and will be updated to reflect any changes. Customers are encouraged to check the website prior to visiting.
Will customers still be able to purchase technology for personal use through HuskyTech?
HuskyTech is discontinuing sales for personal technology equipment. Customers may purchase in-stock items only and all sales are final. Special orders for personal purchases are no longer available.
Will departments still be able to purchase technology for professional use?
Yes, there are no changes to the process for departments purchasing technology for professional use. Employees can submit an online request for University technology hardware/accessories or software through the customer service portal.
Can faculty or staff contact ITS to begin partnering on an innovative project, workshop or seminar?
Yes, please reach out to its@stcloudstate.edu to begin. We’re excited to partner with our campus community on innovative initiatives!