Request Library Assistance

Request Assistance with accessing services provided by the University Library.

If you are having trouble logging in to the library proxy, try the following troubleshooting steps or submit a ticket for assistance.

Are you enrolled?
- If you are not a currently enrolled student, you will not have access to library resources. Undergraduates can request an extension, while graduate students will need to enroll in a course to gain access to library resources. See this page for details.
Is your StarID working?
- Try logging in to the StarID portal. If there is an issue, contact HuskyTech for help. Solving this issue may correct your library log in problem.
If you can log in to StarID portal, and you are currently enrolled,
- The most common issue is an old password saved in your browser.
  - Type in your StarID and Password to double check for typos.
  - Update your saved password or clear your cache
    - Clearing your cache deletes saved information in your browser. For help see the article How to Clear Browser Cookies & Cache (All Major Web Browsers)
- Try resetting your Star ID password. It may take several minutes for the update to work on the library site.

Are you currently enrolled in classes or are you an undergraduate with an extension?

Yes No

Are you able to sign into the StarID portal?

Yes No

Did you clear the internet browser cache and double check for typos?

Yes No

Brief Description of the Issue/Question

A short description to explain the nature of a ticket.

Description of the Issue/Question

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Preferred Callback number

Provide your preferred callback number so we can get in touch with you.

StarID or Tech ID

Attachment

File attachments associated with the ticket.

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Other Fields

Your name

Your email address

Verification Code