Managing Emergency and Personal Addresses for Zoom Phones

Introduction

Your emergency address is shared with first responders when you dial an emergency number using Zoom Phone. It is critical that this address reflects your actual physical location so emergency personnel can reach you quickly if needed.

Zoom allows you to store multiple personal emergency addresses, making it easy to switch between locations such as your office, home, or other work sites.

Important:
When Zoom refers to a “personal address,” it means any location where you are physically working, including:

• Your office or desk on campus
• Meeting rooms you frequently use
• Your home or remote work location
• Any temporary workspace

Do not use the default university/business address 720 4th Ave S, St. Cloud, MN 56301 unless it is your exact physical location.

Instructions

Accessing Zoom Settings

1. Sign in to the Zoom web portal:
   Minnesota State Zoom Portal
   (Use your StarID credentials)
2. In the left navigation menu, select Phone
3. Select Settings from the top menu

Adding a Personal Emergency Address

1. Go to Emergency Address
2. Select Personal Emergency Address
3. Click Add
4. Enter your actual physical address
   • Include building name and room/office number if applicable
   • Do not use the default university address unless it is accurate
5. Click Save

✅ Tip: Campus building addresses can be found via the Campus Map by selecting the building name.

Repeat these steps to add all locations you regularly work from.

Editing or Deleting an Address

1. Navigate to Emergency Address → Personal Emergency Address
2. Hover over the address you want to modify
3. Click the ellipsis (⋯) on the right
4. Choose Edit or Delete
5. Save any changes if editing

Updating Your Active Emergency Address

Update your emergency address whenever you change work locations.

1. Go to Emergency Address
2. Click Edit
3. Select the correct Personal Emergency Address
   • If none exist, add one first (see above)
4. Click Save

Updating from the Zoom Desktop App (Automatic Prompt)

Zoom may detect when you are in a new location and prompt you to update your address.

If prompted:

1. Click the red arrow in the Zoom desktop app

2. Confirm or update your detected address:

   • Select Confirm if correct
   • Select Wrong, update it if incorrect

3. Choose one of the following:

   • Select an existing address
   • Click Add a new Emergency Address

4. Enter your full physical address:

   • Address Line 1: Building address
   • Address Line 2: Room/office details (if applicable)

1. Click Add, then Save after verifying

✅ Once added, Zoom will remember this address for future use.

Additional Notes

• Zoom may automatically switch your emergency address if it recognizes a saved location
• If it does not recognize your location, always update it manually when prompted
• Keeping your emergency address current is essential for your safety