Open and use a Shared Mailbox in Outlook Application (Android)


How to open and use a Shared Mailbox in the Outlook App for Android?



1. In the Outlook App, tap on the 3 vertical lines in the top left corner.

2. A menu will appear, select the Settings icon (looks like a cog-wheel) at the bottom.

3. On the Settings screen, choose Add Account, then choose Add an Email Account. 

4. Enter the name of the Shared Mailbox (example:, then click continue.

This will take you to an office 365 login screen asking for a password. Since it is a shared mailbox and you most likely do not have a password, click the back arrow on your phone.

5. A new screen will appear called Choose Account Type. Select IMAP  

6. Turn on the switch for Advanced Settings and enter the following information:

  •  Email Address:
  • Password:  YOUR StarID account password
  • Display Name: what you want the mailbox to be called
  • IMAP Hostname:
  • IMAP Username: (your_primary_account)
  • IMAP Password: YOUR StarID account password
  • SMTP Hostname:
  • SMTP Username: (your_primary_account)


Once you have successfully entered the information please hit the checkmark. If done correctly it will go to a screen showing your email accounts.




Article ID: 117605
Mon 10/5/20 1:36 PM
Thu 4/15/21 10:21 AM

Related Articles (2)

How to open a Shared Mailbox or Calendar on Outlook for Windows, Apple, or on the Web.
Sending on behalf of mailbox
How to open a Shared Mailbox to Perform Mail Merge on Outlook

Related Services / Offerings (1)

Request a shared mailbox (SCSU email account that can be used by multiple people).