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This article provides step-by-step instructions for accessing and using shared mailboxes and calendars in Microsoft Outlook—via the web, desktop, and mobile apps. It covers how to manually add shared mailboxes, send emails on behalf of a shared account, and includes important notes about mailbox behavior and permissions. Helpful links to Microsoft support resources are also included.

Differences between Shared Mailboxes and Supplemental Accounts

This article explains why SCSU users need separate student and employee accounts, covering role-based access, compliance, system permissions, and communication clarity. A login chart is included to help users determine which credentials to use for different platforms.

This guide explains how to assign, modify, or remove delegate access in Outlook for Mac. Delegates can manage your calendar and email depending on the permissions you assign. For simple viewing access, use calendar or folder sharing instead

Automatic archiving in Outlook moves items older than 280 days to a separate archive folder, preserving your folder structure and helping manage mailbox size. Access varies slightly by Outlook version, and archived items remain searchable and organized.

How to update your email to match your new last name

How to add a link to your email signature, including links for Teams/Bookings

SCSU email format

Email access for Non-SCSU Employees and how to process these employees as the supervisor.

Learn how to change your primary Office 365 email address at SCSU, especially if you have multiple affiliations or a name change .

How to create a new supplemental account

Instructions are available on Microsoft Support's "Use Conditional formatting rules to change incoming messages in Outlook" article.

How to setup Email on Android Mail

What to do if your email has been blocked and you're outside the United States

How to set up the Outlook application on a new or recently imaged Windows computer.