How to request a Shared Mailbox

Overview

• A shared mailbox could be used for a Department, a University function or a University Group.
• Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view appointments.
• Shared email accounts are owned by the department or organization and require approval from the employee responsible for the mailbox and require supervisor approval.
• Supervisors can submit a request for a new shared mailbox via the service request page.
• After the mailbox is created, it will show up in the requester's mailbox, usually within 4 hours.

Benefits

• Access is granted on the server end which is secure and does not require the need for additional user names and passwords to be shared.
• Looks professional and can be used on brochures, web pages, letterhead, etc.
• It allows those who are unfamiliar with the staff and faculty within a department to get in contact via email.
• Messages in the shared account are available year after year, which eases transition issues as staffing changes occur.
• Messages can be answered in a timely manner because multiple individuals will have access to the account.

Requirements

• A department supervisor manages permission to most network folders including shared mailbox permissions (adding/removing users) via the SCSU Group Management application.
• Available to faculty, staff, and current student organizations.