Shared Mailbox vs Supplemental Account

❓ Question

What’s the difference between a shared mailbox and a supplemental account?

✅ Answer

  • Supplemental Account

    • Used for computer login 
    • New accounts (since August 2019) log in as: SCSU-AccountName
    • Older accounts log in as: AccountName
    • Manage via Supplemental Account Maintenance (for password resets or viewing login names).

  • Shared Mailbox

    • Used for group email communication (e.g., info@stcloudstate.edu).
    • Emails sent from the shared mailbox appear to come from the shared address.
    • Includes a shared calendar for scheduling.
    • Manage access via the Group Management Tool.

📌 Summary

Supplemental accounts are for logins; shared mailboxes are for group email and calendars.
 

Supplemental Account vs. Shared Mailbox

Item Used for Info Maintenance Notes
Supplemental
Account
Computer login
  • New accounts set up*
    Since August 2019 will     log in to computers using ".accountname-SCSU"
  • Before August 2019, log in using "accountname".
Use supplemental maintenance
to reset the computer login
password or
display name of
login account.
 The password and display name are NOT attached to the email
Account set up.
Shared
Mailbox		 Email Only Email-only Use group management tool to manage access
for email.
  • Access the shared mailbox/password by using your StarID 
  • Automatically tied to your email in another
    folder in Outlook when     you become a member.

 

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