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Supplemental accounts provide access to university systems for departments, programs, and student organizations. Faculty/staff must request and manage these accounts, including those needed by student employees or graduate assistants.
Differences between Shared Mailboxes and Supplemental Accounts
This article explains how to manage department and service accounts using the Group Management Tool, including resetting passwords, renaming users, suspending accounts, and changing account ownership. All actions can be performed without prior approval.
How to change the mailbox name