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❓ Question
What’s the difference between a shared mailbox and a supplemental account?
✅ Answer
-
Supplemental Account
- Used for computer login
- New accounts (since August 2019) log in as:
SCSU-AccountName
- Older accounts log in as:
AccountName
- Manage via Supplemental Account Maintenance (for password resets or viewing login names).
-
Shared Mailbox
- Used for group email communication (e.g.,
info@stcloudstate.edu).
- Emails sent from the shared mailbox appear to come from the shared address.
- Includes a shared calendar for scheduling.
- Manage access via the Group Management Tool.
📌 Summary
Supplemental accounts are for logins; shared mailboxes are for group email and calendars.
Supplemental Account vs. Shared Mailbox
| Item |
Used for |
Info |
Maintenance |
Notes |
Supplemental
Account |
Computer login
|
- New accounts set up*
Since August 2019 will log in to computers using ".accountname-SCSU"
- Before August 2019, log in using "accountname".
|
Use supplemental maintenance
to reset the computer login
password or
display name of
login account.
|
The password and display name are NOT attached to the email
Account set up. |
Shared
Mailbox |
Email Only |
Email-only |
Use group management tool to manage access
for email. |
- Access the shared mailbox/password by using your StarID
- Automatically tied to your email in another
folder in Outlook when you become a member.
|