Introduction
If your department requires authentication and your printer is not working (Or if you received a new computer), please follow these steps.
Instructions
1. Click on the Start button and type Devices and Printers in to search field, or select it on the right
2. After the window opens, right click on your printer name (example; HAH328BMFP), select Remove and restart the computer
3. Once the computer has powered up, log back in.
4. Click on the Start button and type Devices and Printers in the search field, or select it on the right.
5. After the window opens, double click on the printer name
6. After the print queue window open click on Printer and select Printing Preferences
7. Click on the Basic tab
8. Then click on Authentication/Account Track as shown below in the example
9. Next, enter your credentials on the right or left side depending on how it is setup. The verify button is helpful to confirm you have it right.
10. Then click the OK buttons to exit out of all the windows so it applies.