Question
What is the difference between a shared mailbox and a supplemental account now after the O365 migration that took place?
Answer
A supplemental account is used for computer login and accessing department files.
- New accounts set up since August 2019 will log into the computer using "SCSU-Accountname". Prior to August 2019, log in using "Accountname".
- Use Supplemental Account maintenance to reset the computer login password or display the name of the login account only.
A shared mailbox is a special type of mailbox that grants a group of users the ability to send and receive email from a common email address like info@stcloudstate.edu. When a person in the group replies to a message sent to a shared mailbox, the email appears to be from the shared mailbox, not from the person.
- Shared mailboxes include shared calendars. Department offices can use shared calendars as a commonplace to share appointments or event information.
- Use the Group Management tool to manage access to a shared mailbox.
Supplemental Account vs. Shared Mailbox
| Item |
Used for |
Info |
Maintenance |
Notes |
Supplemental
Account |
Computer login and
department files if
attached.
|
* New accounts set up
since August 2019 will
log into computers using
"SCSU-accountname".
* Prior to August 2019,
log in using "accountname". |
Use supplemental maintenance
to reset computer login
password or
display name of
login account.
|
Password and display
name is NOT
attached to email
account set up. |
Shared
Mailbox |
Email for
supplemental account. |
Email-only |
Use group management
tool to manage access
for email. |
Access shared mailbox
by your StarID/password.
Automatically tied to
your email in another
folder in Outlook when
you become a member. |
| ID for authenticating in to → |
Computer (includes access to network folders and network printers) |
ISRS |
ImageNow |
Adobe |
Zoom |
Office 365, including Employee email |
Shared mailbox via Office365 |
Outlook |
| Employees |
StarID@minnstate.edu |
StarID |
StarID |
StarID@minnstate.edu |
SSO, MinnState, then StarID |
StarID@minnstate.edu |
StarID@minnstate.edu |
StarID@minnstate.edu |
| Graduate Assistants & Student Employees |
Supplemental Account |
StarID |
StarID |
StarID@go.minnstate.edu |
SSO, MinnState, then StarID |
StarID@minnstate.edu |
Sign in to the employee mailbox, then open the shared mailbox. |
Configure Outlook profile using StarID@minnstate.edu.
Do not enter a password until you are on the Microsoft authentication screen.
|
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