StarID Password is Not Working for Office 365

Office 365 Login Issues Related to StarID Passwords

Overview

If your StarID password ends with a special character, it may cause issues when logging into Office 365. To resolve this, reset your password and place any special characters in the middle of the password instead.

Additionally, if your StarID account is disabled due to an expired password, you must reset your password to re-enable the account. After resetting, it may take up to one hour for the change to sync across systems.

Instructions

To help speed up the sync process:

1. Log into your computer.
2. Visit the StarID Self Service Page and reset your password.
3. Open the Office 365 login page and try signing in with your new password.
4. If login fails, wait up to an hour before trying again. Do not log out of your computer during this time.

Credential Storage Tips

• Ensure that any saved passwords in Windows Credential Manager or Mac Keychain are up to date.
• If outdated credentials are stored, delete them and allow the system to recreate them with the new password.

For help:

• Visit Microsoft’s Credential Manager support
• Visit Apple’s Keychain support