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StarID Accounts get locked if there are three or more incorrect login attempts using your Star ID and password. If an StarID Account gets locked out and you are typing your password incorrectly, you can wait 20 minutes and your account will unlock automatically.
If your account is getting locked out repeatedly, it is likely due to old credentials being stored on a device and your device is continually trying to connect. Please remove your credentials from any device that may be storing your previous StarID credentials. For example, Windows Credential Manager and mobile devices (cell phones, tablets, etc.) that are configured with HuskyNet Credentials need to be updated with a customer's HuskyNet password is changed. If your account is continually getting locked out, please visit the HuskyTech Service Center for assistance. Or call HuskyTech at 320-308-7000.