Updating Multi-Factor Authentication Settings for Office 365

Introduction

Instructions to add additional verification methods or make changes to your multi-factor authentication (MFA) settings. 

Question

Need to add additional verification methods or make changes to your MFA settings?

Answer

You can add additional verification methods or modify your verification method settings for Office 365 MFA (e.g. if you were to change your phone number). We recommend using multiple types of verification methods (e.g. text, phone call, Microsoft Authenticator application) to ensure you are able to use MFA in case any issues are encountered on the primary method you picked.

To add or make changes to your MFA settings, open a web browser and go to https://mysignins.microsoft.com/security-info. If you are not already signed in with your account, the page will prompt you to log in.

• Change your default verification method: click on the Change button to the right of "Default sign-in method"
• Click +Add sign-in method to add a phone number or app
• Select Change or Delete to modify an existing option

Traveling Internationally? Set Up the Microsoft Authenticator App Before You Go

If you are planning to travel outside the United States and will need to access your St. Cloud State University email or other Microsoft 365 services, it's important to ensure you can complete multi-factor authentication (MFA) while abroad.

We recommend setting up the Microsoft Authenticator app on your mobile device before you leave the country. This app allows you to approve sign-in requests even if you do not have cellular service or access to text messages.

Steps to Prepare:

1. Download the Microsoft Authenticator app from the Apple App Store or Google Play Store.
2. Set up the app by following the instructions in our MFA Setup Guide.
3. Test the app to ensure it is working properly before you travel.
4. Enable backup options (such as alternate email or phone number) in case you lose access to your device.

Note: The Authenticator app can generate verification codes even when your phone is offline, making it the most reliable method for international travel.