Sending SMS Text Messages on Zoom Phone

Introduction

Zoom Phones offers St. Cloud State employees the ability to send and receive SMS text messages using their work computer, their mobile phone and more. This article describes the instructions for sending an SMS text message on an employee's Zoom Phone from an SCSU-issued work computer. For instructions on how to send SMS text messages using another device/method, you can visit Zoom's online article, "Using SMS"

*Please note that St. Cloud State University is currently in the process of transitioning all employees from the current phone system to the Zoom phone service between December 2022 and June 2023. This article applies only to those who have been moved to the Zoom phone service. Learn more about this project on the Zoom webpage. 

Instructions

You can send SMS text messages on your Zoom Phone through the Zoom desktop application. Follow the steps below. 

  1. Open the Zoom desktop application and sign in, if needed 
  2. Your Zoom desktop application open to the "Phone" tab automatically. If not, select "Phone" from the ribbon at the top of the desktop application screen. On the left-hand side of the desktop application screen, select the "SMS" subtab
  3. On the SMS subtab, you will be able to see your SMS text history and reply to existing SMS text messages, or create a new SMS text. Instructions for both replying to an existing SMS text chain and creating a new SMS text below:  
    1. Reply to an existing SMS text message chain by selecting the appropriate person/number from the SMS text history shown on the left-hand side of the screen; entering the message you want to send into the text box; then selecting the enter or return button on your computer keyboard to send the message.
    2. Create a a new SMS text message by selecting the pencil icon just below the "SMS" subtab title, entering the person or number you want to message; entering the message you want to send into the text box; then selecting the enter or return button on your computer keyboard to send the message.
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Details

Article ID: 144203
Created
Thu 2/9/23 3:41 PM
Modified
Fri 2/10/23 10:01 AM

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