Sending SMS Text Messages on Zoom Phone

Summary

Zoom Phones offers St. Cloud State employees the ability to send and receive SMS text messages using their work computer, their mobile phone and more. This article describes the instructions for sending an SMS text message on an employee's Zoom Phone from an SCSU-issued work computer.

Body

Overview

Zoom Phone allows St. Cloud State University (SCSU) employees to send and receive SMS text messages directly from their work computer, mobile phone, or other supported devices. This article explains how to send SMS messages using the Zoom desktop application on an SCSU-issued computer.
For other methods (mobile app, web, etc.), refer to Zoom’s online article “Using SMS.”


Instructions

1. Open Zoom and Navigate to SMS

  1. Launch the Zoom desktop application and sign in if prompted.
  2. By default, Zoom opens to the Phone tab. If not:
    • Select Phone from the top navigation bar.
  3. On the left side, click the SMS subtab.

2. Send or Reply to Text Messages

Reply to an Existing Conversation

  1. In the SMS history panel (left side), select the conversation you want.
  2. Type your message in the text box at the bottom.
  3. Press Enter/Return on your keyboard to send.

Create a New Text Message

  1. Click the pencil (compose) icon located below the SMS subtab title.
  2. Enter the recipient’s name or phone number.
  3. Type your message in the text box.
  4. Press Enter/Return to send.

Tips & Notes

  • Ensure your Zoom account is enabled for Zoom Phone SMS—not all accounts may have this feature.
  • SMS messages sent via Zoom may follow organizational policies for appropriate and professional communication.
  • You can view message history and continue conversations from the same SMS tab.
  • If SMS options do not appear, try restarting Zoom or confirming your account permissions with your ITS team.

 

Details

Details

Article ID: 144203
Created
Thu 2/9/23 4:41 PM
Modified
Thu 7/2/26 11:16 AM

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