Checking Voicemails on Zoom Phone

Introduction

Employees can manage voicemails on their Zoom Phone through the Zoom desktop application. Employees using a physical phone can also use the physical phone to manage their voicemails. This article describes how employees will be notified of voicemails through their SCSU email and Zoom desktop application, and provides instructions for managing voicemails using the Zoom desktop application and physical phones. For more information, including receiving and managing voicemails using other devices/methods, see Zoom's online article, "Managing voicemail messages"

*Please note that St. Cloud State University is currently in the process of transitioning all employees from the current phone system to the Zoom phone service between December 2022 and June 2023. During this change, most employees will move from a physical desk phone to a softphone (virtual phone on their computer) and a headset. Physical phones will be distributed to a very limited number of areas/people based upon need (e.g. shared physical phones, accessibility needs). As our campus moves to this modernized phone system, we encourage all employees who can utilize a headset for Zoom Phone calls to do so. For employees who prefer, but do not require a physical phone (e.g. no shared physical phone or accessibility needs), departments may purchase physical phones at the full purchase price as a departmental charge.​​​​​​​ This article applies only to those who have been moved to the Zoom phone service. Learn more about this project on the Zoom webpage. 

Instructions

Voicemail notifications 

NOTE: Employees will be notified of voicemails through the Zoom desktop application and through their work-issued email address via Outlook. We recommend staying signed into your Zoom desktop application to help ensure you see Zoom desktop notifications.

  1. When you receive a new voicemail, the Zoom desktop icon on the taskbar will light up and show a number indicating how many notifications have not yet been addressed within your Zoom phone service.  
  2. When you go into the Zoom desktop application, it will show the quantity of outstanding phone notifications and where they are located (call history, voicemail, etc.)  
  3. When you receive a new voicemail on your Zoom Phone, you will also receive a copy of the voicemail by email to your work email address (Outlook). You will be able to play the message from Outlook. However, this is just a copy of the voicemail and does not change any notifications about the voicemail within the Zoom Phone service itself (i.e. if you play and/or delete the message in Outlook it will not show as read and/or deleted in your Zoom desktop application until you play/delete it within the Zoom desktop application.) 

 

Instructions for managing voicemails in the Zoom desktop application  

  1. Ensure you are signed into your Zoom desktop application
  2. The Zoom desktop application should open to the "Phone" tab automatically. If not, select "Phone" from the ribbon at the top of the desktop application screen. On the left-hand side of the desktop application screen, select the "Voicemail" subtab. Voicemail messages are displayed in reverse chronological order with most recent messages at the top.
  3. Hover over the voicemail you want to manage and handling options will appear including a call back button (phone icon), a voicemail play button (arrow-shaped play button), and an ellipsis with additional handling options such as deleting the message and more. 

Instructions for managing voicemails on a physical phone  

  1. Dial and call *86 on your desk phone access the voicemail center.
  2. When prompted, dial your voicemail PIN followed by #.
  3. Press 1 to play all voicemail messages starting with your new (unplayed) messages.
  4. Follow the audio prompts to manage your voicemails.

 

Print Article

Details

Article ID: 144214
Created
Fri 2/10/23 9:43 AM
Modified
Fri 2/10/23 10:02 AM

Related Articles (13)

You can customize your ringtone settings for Zoom phone services, including ringtones and volume, through the Zoom desktop application.
You can edit your profile in Zoom, including your profile picture, first and last names, display name, pronouns and pronoun sharing options, and more through the Zoom web portal.
This article provides a list of items that new Zoom Phone users should complete as soon as possible once notified to do so by the IT department.
Zoom Phones offers St. Cloud State employees the ability to make and receive calls using their work computer, their mobile phone and more. This article describes the instructions for making a call on an employee's Zoom Phone from an SCSU-issued work computer.
Employees can customize their Zoom Phone call handling and voicemail settings, including their voicemail greeting, from the Minnesota State Zoom web portal. This article covers some of the key settings related to call handling and voicemail.
The emergency address is provided to first responders when dialing an emergency number. Through Zoom, employees can and should update their emergency address to match their current work location. Employees can enter multiple addresses so that the emergency address can be updated if an employee is working at a different work location than usual (e.g. working remotely).
Zoom Phones offers St. Cloud State employees the ability to make and receive calls using their work computer, their mobile phone and more. This article describes the instructions for receiving a call on an employee's Zoom Phone from an SCSU-issued work computer.
Zoom Phones offers St. Cloud State employees the ability to send and receive SMS text messages using their work computer, their mobile phone and more. This article describes the notifications and instructions for viewing an SMS text message received on an employee's Zoom Phone on an SCSU-issued work computer.
Zoom Phones offers St. Cloud State employees the ability to send and receive SMS text messages using their work computer, their mobile phone and more. This article describes the instructions for sending an SMS text message on an employee's Zoom Phone from an SCSU-issued work computer.
You can set your work phone number's area code to make local calls without having to enter an area code first.
Zoom phone offers call transfer features that allow phone users to transfer calls and use preferred transfer methods through the Zoom desktop application.
You can enable/disable Do Not Disturb (DND) and change your DND settings for your Zoom Phone through the Zoom desktop application.
Employees using a physical phone with the Zoom Phone service can set a voicemail pin to check voicemails using the physical phone. This article describes provides instructions for viewing, setting and resetting voicemail PINs on Zoom Phones from the Minnesota State Zoom web portal.

Related Services / Offerings (2)

Request information or support for employee phones and phone/voicemail services at St. Cloud State.
Report a technology issue with software, wifi, devices, etc., or request information from HuskyTech/Information Technology Services. Report an IT service that is not working properly, including a service that appears broken or a reduction in the quality of an IT service.