Phone Support

Overview

  • Request information or support for employee phones and phone/voicemail services at St. Cloud State
  • Request a new work phone 
  • Request information or support with St. Cloud State's transition to Zoom phone services (December 2022-June 2023)

Benefits

  • St. Cloud State is moving to Zoom phone services between December 2022 and June 2023
  • Benefits of the Zoom phone service include but are not limited to: 
    • Softphone services - removes the requirement to have a physical desk phone and allows employees to answer calls on their laptop, mobile device and more 
    • Physical desk phones are available for those who prefer or need a physical phone 
    • Cloud-based phone system, which is easier to maintain and upgrade
    • Improved capabilities to make and receive calls and messages when working away from their desk
    • Modern features to help improve communications, such as texting from work phone numbers
    • Ability to text internal and external customers from their work phone number
    • Ability to access Zoom phone services from SCSU-owned and personal devices
    • Uses the same application/interface that employees are already familiar with for Zoom meetings/webinars
    • Improved safety features with enhanced location accuracy

Resources

Requirements

  • Service available for St. Cloud State employees (faculty and staff) 
 
Request Service

Related Articles (14)

Changing Zoom Phone Ringtone Settings
You can customize your ringtone settings for Zoom phone services, including ringtones and volume, through the Zoom desktop application.
Checking Voicemails on Zoom Phone
Employees can manage voicemails on their Zoom Phone through the Zoom desktop application. Employees using a physical phone can also use the physical phone to manage their voicemails. This article describes how employees will be notified of voicemails through their SCSU email and Zoom desktop application, and provides instructions for managing voicemails using the Zoom desktop application and physical phones.
Editing Your Profile in Zoom
You can edit your profile in Zoom, including your profile picture, first and last names, display name, pronouns and pronoun sharing options, and more through the Zoom web portal.
Getting Started with Zoom Phones
This article provides a list of items that new Zoom Phone users should complete as soon as possible once notified to do so by the IT department.
Making a Call on Zoom Phone
Zoom Phones offers St. Cloud State employees the ability to make and receive calls using their work computer, their mobile phone and more. This article describes the instructions for making a call on an employee's Zoom Phone from an SCSU-issued work computer.
Managing Call Handling/Voicemail Settings for Zoom Phones
Employees can customize their Zoom Phone call handling and voicemail settings, including their voicemail greeting, from the Minnesota State Zoom web portal. This article covers some of the key settings related to call handling and voicemail.
Managing Emergency and Personal Addresses for Zoom Phones
The emergency address is provided to first responders when dialing an emergency number. Through Zoom, employees can and should update their emergency address to match their current work location. Employees can enter multiple addresses so that the emergency address can be updated if an employee is working at a different work location than usual (e.g. working remotely).
Receiving a Call on Zoom Phone
Zoom Phones offers St. Cloud State employees the ability to make and receive calls using their work computer, their mobile phone and more. This article describes the instructions for receiving a call on an employee's Zoom Phone from an SCSU-issued work computer.
Receiving an SMS Text Message on Zoom Phone
Zoom Phones offers St. Cloud State employees the ability to send and receive SMS text messages using their work computer, their mobile phone and more. This article describes the notifications and instructions for viewing an SMS text message received on an employee's Zoom Phone on an SCSU-issued work computer.
Sending SMS Text Messages on Zoom Phone
Zoom Phones offers St. Cloud State employees the ability to send and receive SMS text messages using their work computer, their mobile phone and more. This article describes the instructions for sending an SMS text message on an employee's Zoom Phone from an SCSU-issued work computer.
Setting Area Code for Zoom Phones
You can set your work phone number's area code to make local calls without having to enter an area code first.
Transferring a Call on Zoom Phone
Zoom phone offers call transfer features that allow phone users to transfer calls and use preferred transfer methods through the Zoom desktop application.
Using Do Not Disturb Feature on Zoom Phone
You can enable/disable Do Not Disturb (DND) and change your DND settings for your Zoom Phone through the Zoom desktop application.
Viewing, Setting and Resetting Voicemail PIN on Zoom Phone
Employees using a physical phone with the Zoom Phone service can set a voicemail pin to check voicemails using the physical phone. This article describes provides instructions for viewing, setting and resetting voicemail PINs on Zoom Phones from the Minnesota State Zoom web portal.