Managing Emergency and Personal Addresses for Zoom Phones

Introduction

The emergency address is provided to first responders when dialing an emergency number. Through Zoom, employees can and should update their emergency address to match their current work location. Employees can enter multiple addresses so that the emergency address can be updated if an employee is working at a different work location than usual (e.g. working remotely). It is important that employees use the actual building address where they are located, not the standard University/business address of 720 4th Ave S, St. Cloud, MN 56301. In the event of an emergency call, it is important that emergency personnel have your actual location.

It is important for employees to understand that when Zoom asks for your "personal address" it is referring to ANY address which you, personally, are at or work from. This includes any on-campus work location including your personal office/desk location, meeting rooms you frequent, a remote/home work location, or any other location from which you may be working. 

Employees should keep their emergency addresses within Zoom updated as much as possible. 

Instructions

1. Sign into the Minnesota State Zoom web portal (https://minnstate.zoom.us/) using your employee StarID credentials. 

2. On the left-side navigation menu, select "Phone". 

3. On the top navigation bar, select "Settings". 

4. Follow the applicable set of instructions below for adding personal emergency addresses, updating emergency address, and editing and deleting personal emergency addresses. 

Adding Emergency Addresses 

  • Navigate to "Emergency Address" then select "Personal Emergency Address". 
  • Select "Add". 
  • Enter in your actual physical address that you are working from and hit "Save" when you are done. Be sure to use the actual building address where you work from, not the standard University/business address of 720 4th Ave S, St. Cloud, MN 56301. In the event of an emergency call, it is important that emergency personnel have your actual location. Building addresses for St. Cloud State buildings can be found by clicking building names on the Campus Map page. Employees should enter as much detail about their work location as possible (e.g. room number/office number). 
  • Repeat these steps to add personal emergency addresses for any addresses that should be associated with your account. 

Editing/Deleting Personal Emergency Addresses 

  • Navigate to "Emergency Address" then select "Personal Emergency Address". 
  • However over the address you want to edit or delete. 
  • Select the ellipses on the far right and select "Edit" or "Delete" as applicable. If you are editing, be sure to save your changes. 

Updating Your Emergency Address (should be done whenever you move to a new work location*)

  • Navigate to "Emergency Address" and select "Edit". 
  • You will be prompted to select a "company address" or a "personal address". All employees should be creating personal emergency addresses that reflects their actual building address, not the default University address. If you have done this, select the appropriate personal emergency address for where you are working.
    • If you have not setup a personal emergency address, follow the instructions to do so (above) and then return to these instructions to update your emergency address. 
  • Select "Save".

*Zoom should automatically update your emergency address if it's an address that has already been added to your list of personal addresses. If Zoom does not recognize your location, a red arrow will appear in your Zoom desktop application. It is important that employees update their addresses when in a new location so that emergency services have the correct location in the event they would be needed. See below for instructions on how to update your location from the desktop application when prompted. 

1. If Zoom detects you are in a location that is not within your list of saved addresses, you will be prompted to update your emergency address with a red arrow in the Zoom desktop application. Click this red arrow. 

 

2. After you have clicked on the red arrow, Zoom will ask you to confirm or update the address it detects as your current location. If the address is correct, select "Confirm" and then the address will be saved to your list of addresses so you should not need to update it again if you go back to that location. If the address is incorrect, select "Wrong, update it" and continue the next steps. An example of this step is pictured below. 

3. Once you select "Wrong, update it" a window to select an existing address or add a new emergency address will appear. If the address you are at is available, select it from the drop-down and complete the address update. If the address you are at is not available within the listed options on the drop-down menu, select "Add a new Emergency Address" and follow the next steps.

4. After selecting "Add a new Emergency Address", a new screen will appear that looks like the one below. Enter in the physical address you are at ensuring that Address Line 1 includes the physical building address you are at and add any additional location information (such as building and/or room number in Address Line 2. After entering your complete address information, select "Add" and complete the process. 

5. When prompted verify the address information and select "Save". 

 

 

**Employees may also update your default address through the Phone>Settings area on the Zoom portal webpage (minnstate.zoom.us).** 

 

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