Primary Email in Outlook vs. StarID

Faculty Staff Email Outlook

Introduction

What if my primary email in Outlook does not match the one on my StarID Self-Service?

Instructions

If the primary address displayed in Outlook client doesn’t match the primary address you indicated in StarID Self Services, you must follow the steps below.

Examples:

Office 365 Contact

Outlook Client (Outlook Application on desktop)

Steps to Correct

Timing of data replication impacts this process; therefore before proceeding to the steps below, send yourself a test email. If:

The test email IS from the preferred email address you indicated in the StarID Self-Service website, please proceed to Step 1 below
The test email IS NOT from the preferred email address you indicated in the StarID Self-Service website, please wait 2 hours and send yourself another test

Close Outlook
Access Control Panel
1. In the lower left-hand corner of your screen, enter ‘Control Panel’ into the ‘Type here to Search field’
2. Select the Control Panel option
Access Mail 32-bit
When the control panel launches, enter Mail in the search control panel box in the upper right-hand corner search box
Double click Mail (32-bit)
Select Show Profiles
When the Mail Setup-Outlook box opens, select Show Profiles
Remove all old profiles
For each of the profiles listed, select the profile and then select Remove until the box is empty

Note: If you receive the “Careful, if you remove this profile….” Box, select Yes

Once the profile box is empty, select OK
Launch Outlook & Enter New Profile
When the New Profile box appears, enter ‘Shared Tenant’
In the email address field remove your St. Cloud State email address and enter your new Office365 login

Employees/Emeriti: StarID@minnstate.edu
Students: StarID@go.minnstate.edu