How to navigate the Knowledge Base and/or Submit a Ticket

Introduction

This guide explains how to access the St. Cloud State University Knowledge Base, search for IT support articles, and request help when needed.

Instructions

Accessing the Knowledge Base

  1. Go to the SCSU main website.
  2. Scroll to the footer and click Ask St. Cloud State University, or go directly to the SCSU Client Portal 
  3. Sign in at the top right to view all available articles.
  4. Click Search Knowledge Base (FAQ) to begin browsing.

"St. Cloud State University service portal homepage with navigation links, a welcome message, help buttons, a Twitter feed, and a list of popular support articles."

The Knowledge Base contains categorized articles covering a wide range of IT topics and services.

St. Cloud State University Knowledge Base page showing categorized support topics with icons and descriptions, plus a sidebar listing popular articles and topics."

Searching the Knowledge Base Effectively

  1. Use the search bar with specific keywords (1–4 words).
    • Example: Instead of searching "email," try "email locked" for more accurate results."St. Cloud State University Knowledge Base article titled 'StarID Account Locked Out' with instructions for resolving account lockouts due to incorrect login attempts. Includes troubleshooting steps for email apps, Wi-Fi, and saved browser passwords, and contact info for HuskyTech support."
  2. Use the Related Articles section on the right side of each article to explore connected topics.
  3. Check tags under article titles for additional relevant content.
  4. Browse manually through categories and subcategories for detailed navigation.
    • Example: The Computing and Technology section includes nested subcategories for targeted searches.

"SCSU Knowledge Base page for 'Computing and Technology' with categorized IT support topics and a sidebar showing popular articles and content creation options."

 

Requesting Help or Reporting Issues

If you can't find what you need or need direct assistance:

  1. Click Services in the red banner at the top of the Client Portal.
  2. Browse the Service Catalog for departments like Human Resources, Public Safety, and Information Technology Services.
  3. Under Computing and Technology, you’ll find options such as:

Need More Help?

  • Contact HuskyTech during business hours at 320-308-7000
  • For evenings or weekends, contact the Minnesota State Help Desk at 1-877-466-6828 or visit their online support portal

 

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SCSU's campus community in need of IT support can request IT help using SCSU's TeamDynamix service.
HuskyTech is the tech support center for SCSU, offering help to students, faculty, and staff on and off campus.
Services include StarID activation, email/D2L access, device setup, software installs, malware removal, and more.