Open and use a Shared Mailbox in Outlook Application (iOS)



How to open and use a Shared Mailbox in the Outlook App for iOS



Note: Each Shared Mailbox must be set up separately.

  1. Open Outlook and click on the button next to Inbox. (The button may look different depending on the number of email accounts you have setup in Outlook)
  2. Click on the wheel icon at the bottom to access Settings.
  3. On the Settings screen, select Add account > Add Email Account
  4. Enter the full email address of the Shared Mailbox email address and click Add Account

    Note: Go back to the previous page if it asks you to enter a password and click Setup Account Manually.

  1. Choose IMAP and enter the following
  • Email Address: Shared MailBox Email Address
  • Display Name: Name of the Account
  • Description: (You can enter description you want here, example: work)
  • Turn On Use Advanced Settings and continue entering the rest of the information. 

IMAP Outgoing Mail Server Info

  • SMTP Hostname:
  • SMTP Username: (your_primary_account)
  • Password: YOUR StarID account password
  • IMAP Incoming Mail Server Info:

IMAP Hostname:

IMAP Username:  (your_primary_account)\Shared MailBox Email Address

IMAP Password: YOUR StarID account password. It should already be populated from the previous screen.

  1. Once you are done adding information, choose Sign In. If all the information you entered is correct, you will have access to the Shared Mailbox On your iOS device.





Article ID: 118180
Mon 10/12/20 3:41 PM
Tue 6/29/21 4:09 PM

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