Access a Shared Mailbox on Outlook for Windows



How do I set up my Windows Outlook application for Shared Mailbox access?



First ensure that the owner of the mailbox you are accessing has shared their mailbox to you.

Steps to access a Shared Mailbox if you are using Outlook on a PC

  1. With Microsoft Outlook open, choose File from the top menu and then choose Open & Export and click Other User’s Folder from the list.
  2. In the search box that appears, type the full email address. For example,
  3. Once the search results have populated, Choose the type of item you are attempting to access.
  • If you are accessing another person’s email inbox (If you are a delegate for their mail) leave the folder type as Inbox.
  • If you are accessing a shared calendar, change the folder type to Calendar.
  • If you are accessing someone’s shared Address Book, change the folder type accordingly.
  1. Once you have made your selection, the system will check for the appropriate permissions. If you have the appropriate permissions, the item will be populated in your Outlook account. 
  2. When Outlook performs the initial sync of this data you may see a popup that says 'Outlook was redirected to the server'; to get new settings for your account, check the box that  says  'Always use my response...', then select Allow.
  3. After a few moments you should see your items begin to appear.





Article ID: 119878
Fri 11/6/20 1:17 PM
Mon 11/29/21 1:59 PM

Related Articles (7)

How to setup your iOS Mail Client for Shared Mailboxes
How to set up Mac Outlook application for Shared Mailboxes
how to let others manage your Outlook mail and calendar
Follow these steps to configure the Outlook 2016 application on a Windows computer. This will allow you to view the shared mailbox and your employee or student employee mailbox.
How to open/use a Shared Mailbox in Outlook (iOS)
Differences between Shared Mailboxes and Supplemental Accounts
How to share your Outlook mailbox or calendar