Services A-Z (101)

Request software for an academic lab or classroom

Ask about applying, admission requirements, application deadlines, cost, scholarships, transfer credits and more

Ask about academic advising, orientation, satisfactory academic progress, degree audit reports, registration for classes and more

Customers who do not have a StarID, or who cannot sign into services using their StarID, can use this form to request information or report a technology issue.

Request assistance after departing from St. Cloud State University.

Request information about working for St. Cloud State University.

Former Employees, New Employees, Customers who do not have a StarID, or Customers who cannot sign into services using their StarID, can use this form to request information.

Request information about bargaining units/unions, Fair Labor Standards Act (FLSA), work shifts, scheduling and overtime.

Request information about benefits and/or compensation.

Request information about benefits and/or compensation related to early retirement or separation offers (BESIs).

Ask Questions about important billing & payment dates, cost of attending SCSU, your student account, third-party benefits and more

Request an appointment for IT assistance in setting up your work computer. This includes scheduling time for assistance moving technology, getting technology setup at your campus workstation or other general technical support for state-owned equipment. Please schedule the appointment with a minimum of a 4 hours’ notice before you arrive on campus.

Captions help students who are hard of hearing, improve comprehension for English Language Learners and those with cognitive challenges, and support viewing in sound-sensitive environments.  To request captions for instructional materials for fall semester 2020 or spring semester 2021, please fill out the online captioning request form (https://www.stcloudstate.edu/its/services/media... or contact captions@stcloudstate.edu for more information.

Ask about major decision, resume writing, internships, jobs, career preparation and other career-related topics

Ask about customized training, conferences, events, professional development, lifelong learning, and more

Installed A/V equipment in not functioning properly in a university classroom or meeting space or you have general questions about how to operate the equipment.

Request support for the use of teaching and learning technology and sound pedagogical principles to design in-person, online and hybrid courses.

Request data be integrated into an application or data warehouse used at St. Cloud State University.

Request the creation of electronic forms, workflows, reports and/or business process improvement through digitalization.

Request digital signage services at St. Cloud State University

Request information about Employee Appreciation Events

Request information about or assistance with employee training.

Request assistance with verifying employment for a current or former St. Cloud State University employee.

Request a new project that requires Facilities Management coordination.

Request an appointment for IT assistance in setting up your work computer. This includes scheduling time for assistance moving technology, getting technology setup at your campus workstation or other general technical support for state-owned equipment. Please schedule the appointment with a minimum of a 4 hours’ notice before you arrive on campus.

Let University Communications know that you are interested in serving as a subject matter expert for discussions with the media

Ask about eligibility and applying for financial aid, completing the FAFSA, types of aid, and student loan management

Ask about graduate student services and resources, how to apply for admission and more

Request information about or assistance with SCSU hiring processes.

Request information about independent contractors and volunteers.

Ask about applying, admission requirements, application deadlines, cost, scholarships, transfer credits, English language requirements and more

Request a change or enhancement to an existing business application or service.

Request a new project, custom business application, LEAN facilitation, or other large initiative requiring IT coordination. IT project requests are collaboratively and strategically prioritized with campus constituents, especially academic and administrative leadership, to ensure we best meet the needs of our campus community. Approved project requests will be managed by an IT project manager and will include the steps required to effectively complete the project, including but not limited to: Project consultation, business analysis, architecture and security review, project management coordination, communications and more.

Request electronic and/or physical (key) building access.

Request the removal of an individual’s electronic and/or physical (key) building access.

Find helpful articles and answers about SCSU services using the searchable Knowledge Base.

Request information about leave, Family and Medical Leave Act (FMLA) and/or the Americans with Disabilities Act (ADA), and other accommodations

Report a lost or missing state key

Request graphic design for courses, publications, presentations, poster sessions or electronic presentations.

Request information about being newly employed at St. Cloud State University.

Ask about the resources available to faculty and students to prepare for online education

Request assistance with HR-related questions not already listed within the list of HR services.

Get connected with the University Communications team regarding questions or inquiries

Contact SCSU for non-emergency questions or requests not related to computing and technology, human resources or student services

Get help from SCSU Student Services

Request assistance with payroll issues (e.g. missing paycheck).

Request information about or assistance with personnel management.

Request photography services at St. Cloud State University

Request a modification to your Preferred Name

Request information about employment and benefits at St. Cloud State University.

Ask about eligibility requirements, applications, registration, advising, orientation and more

Ask about undergraduate admissions processing, student records, enrollment and degree verifications, diplomas, course schedule information, course registration, transfer credit evaluation, veterans' educational benefits, teacher licensure application processing, the interactive degree audit and more

Request remote access to secure applications or services, or request assistance with connecting to secure applications while off-campus.

Report a technology issue with software, wifi, devices, etc., or request information from HuskyTech/Information Technology Services.
Report an IT service that is not working properly, including a service that appears broken or a reduction in the quality of an IT service.

Report an IT security issue or event such as phishing, virus, scams, suspected hacking of account, etc. For confidential matters, please submit a ticket for "Request IT Security Assistance for Confidential Matters".

Request IT security assistance for confidential matters including but not limited to investigations, litigation, hold requests, compliance (HIPAA, PCI, etc.), requests for confidential information

Request a blank course shell for a group, training or other need. Courses in ISRS with an assigned instruction will automatically have a D2L course shell created for that course and do not need a request.

Request a guest login be created for a seminar, training or other event with non-SCSU faculty, staff or student presenters, or attendees requiring credentials to use on campus technology. As an alternative, SCSU Public Wi-Fi is available.

Request a temporary loaner laptop or technology equipment to complete coursework (or work) for the current semester through St. Cloud State University.

Note: A limited number of devices are available. Please continue to use our lab computers if you are able to come to campus.

For information or account management related to your Campus Card, please visit the Campus Card webpage (https://www.stcloudstate.edu/campuscard/default...

For account management related to your StarID, including StarID activation and password changes, please visit Minnesota State's StarID website https://starid.minnstate.edu.

If you are unable to sign into the StarID portal, contact the Minnesota State IT Service Desk at (877) 466-6728 or https://servicedesk.minnstate.edu to generate a validation code for you to get you back into your account. You can also contact HuskyTech at https://www.stcloudstate.edu/its/huskytech.

To request the combination of mulitple course sections into one D2L Brightspace course, use the Course Request application (https://www5.stcloudstate.edu/ITS/FacultyServic...

Request information or advice related to information technology services at SCSU.

Request setup of customer-facing computer in a public space with limited functionality allowing restricted access to specific websites or applications.

Request a list of an employee's physical key or card swipe building access.

Request a physical MFA Token

Request the move and setup of computers, printers, accessories, phones and other technology equipment to another location.

Request access to IT-hosted services, system, data, or shared mailbox; or get assistance with access issues or questions. Request modification or removal of access to technology services, systems or data.

Request a shared mailbox (SCSU email account that can be used by multiple people).

Request a supplemental account (includes department files space and Wi-Fi capabilities that can be used by multiple people).

Order technology for personal use through HuskyTech's online store (https://techstore.stcloudstate.edu/).

Initiate a request to purchase technology hardware (e.g. computers, monitors) or technology accessories (e.g. wireless headset or microphone) using University funds.

Request the retrieval of University-owned technology equipment from an on-campus location. University-owned equipment can also be dropped off in HuskyTech (Miller Center 102). Unfortunately, we are unable to pickup technology from an off-campus location. During the COVID-19 pandemic, returns for checked out equipment may be feasible via shipping return in certain circumstances.

Request training from IT services. IT can provide training on a range of services, including but not limited to: Security awareness, software, teaching and learning technologies, project management/Agile and LEAN.

Request new wired network port or request for a network port to be moved to a different area in the office.

Ask about on campus housing options, meal plans and daily living on campus at SCSU

Request information about retirement from St. Cloud State University.

Request a technology upgrade to a conference room, classroom, auditorium, or event space from IT.

Schedule a walk-through of the equipment with one of our Media Service technicians before your class or event to ensure you are comfortable with the technology that is offered in the room.

Subscribe or unsubscribe to SCSU-Announce or SCSU-Discuss lists at your convenience. Instructions are available at https://www.stcloudstate.edu/its/services/accou...

Submit information regarding St. Cloud State University's social media accounts

Request the installation of software to be used on a University-owned device. For your convenience, faculty and staff can easily download and manage many software applications through a software management system already available on your University-owned computers (Software Center for Windows, and SCSU Self-Service for Mac computers).

Access most academic software for personal use online through "On the Hub" (https://stcloudstate.onthehub.com/WebStore/Welc... Sign-in to "On the Hub" with your StarID and password. Other software options are listed on https://www.stcloudstate.edu/its/services/softw...

Initiate a request to obtain software using University funds and/or to be used on University-owned devices. This includes free software that will be used on University-owned devices. Include software request process information.

Ask about applying for student jobs at SCSU, graduate assistantships, work study, payroll, timesheets, policies and more

Request design services for a variety of materials including brochures, postcards, self-mailers, posters, forms and/or logos

Send University Communications a tip or lead for a story. Please include as much information as possible.

We want to hear from you! Let us know how we're doing - what are we doing well, and what can do to improve IT services at SCSU?

Request information or ask questions related to summer hours.

Request information about tuition waivers.

Request a new group email distribution list that pulls from a data source (e.g. ISRS), or a change to an existing list.

Request video services at St. Cloud State University

Request usage analytics for SCSU-hosted web services and applications.

Request a change to information on St. Cloud State University's public website.

Request Wi-Fi in a new area, access from the internet to an internal IT system, or activate a port in order to connect your computer to the internet via Ethernet cable.

All work-related injuries must be reported to the employee's supervisor or by contacting Human Resources at 320-308-3203 within 24 hours of the date/time of the injury, at which time the supervisor, along with the injured employee, will need to complete the Incident/Injury/Illness Data Form (IDF) and the Supplemental Details Form.

If the injury is critical, call 911 (9-911 from campus phones).

If the injury is life-threatening or fatal, Human Resources must be notified immediately. If you cannot reach a Human Resources representative, contact Public Safety at 320-308-3333 immediately.